Rail travel
How to prepare for a train journey in Great Britain, including Passenger Assist, stations and changes.
Build a printable journey checklist in JourneysWhat to expect
Stations can be busy, loud and change quickly at peak times. Platform changes and announcements can be sudden. Trains vary in layout, with quiet coaches on some routes.
Before you go
Check your route and times, look at station maps and photos, and consider booking Passenger Assist in advance. Assistance can be booked for any reason relating to a disability, including hidden disabilities. Think about off-peak travel and buying tickets ahead.
Facilities and assistance
Passenger Assist is a free service from train operators to help you through the station and on and off trains. Many stations have accessible toilets, waiting rooms and help points. Some stations have Changing Places toilets.
On arrival or during the visit
Go to the agreed meeting point or ticket office for assistance. Use the station's quieter areas while waiting. Keep tickets and a copy of your plan easy to reach.
Changes and contingencies
If a train is cancelled or delayed, staff can help rearrange assistance. Know your options for the next train and have a calming plan ready.
Practical access considerations
- Book Passenger Assist ahead if you would like help
- Choose quieter coaches where available
Official provider links
Last reviewed:
This article is general information, not a diagnosis or professional advice. Provider services change, so always check official links before you travel or visit.