Passenger assistance
How passenger assistance works across UK transport and how to prepare for it.
Build a printable journey checklist in JourneysWhat to expect
Assistance services help disabled travellers, including those with hidden disabilities, move through stations, airports and onto vehicles. It is usually free.
Before you go
Book in advance where possible, explain what help you need, and note your booking reference. You can describe needs in your own words.
Facilities and assistance
Assistance may include meeting you at the entrance, guiding you through security or ticket barriers, help boarding and a quieter place to wait.
On arrival or during the visit
Go to the agreed meeting point and show your booking or travel support card.
Changes and contingencies
If assistance does not arrive, use a help point or contact the operator. Keep their number saved.
Practical access considerations
- Describe needs in your own words
- Keep the booking reference
Official provider links
Last reviewed:
This article is general information, not a diagnosis or professional advice. Provider services change, so always check official links before you travel or visit.