Air travel
Preparing for airports and flights, including special assistance and security.
Build a printable journey checklist in JourneysWhat to expect
Airports involve queues, security checks, announcements, crowds and waiting. Flights may be delayed and boarding can be busy.
Before you go
Request special assistance from your airline or airport at least 48 hours before travel. Many airports offer familiarisation visits, sensory guides and sunflower lanyards.
Facilities and assistance
UK airports must provide free special assistance for disabled people and those with hidden disabilities, including help through security and boarding. Some airports have quiet rooms.
On arrival or during the visit
Go to the assistance point on arrival. Tell security staff about any needs. Use quiet areas while waiting to board.
Changes and contingencies
If a flight is delayed or cancelled, ask the airline for help and rebooking. Keep comfort items in hand luggage.
Practical access considerations
- Request special assistance at least 48 hours ahead
- Ask about familiarisation visits
Official provider links
Last reviewed:
This article is general information, not a diagnosis or professional advice. Provider services change, so always check official links before you travel or visit.